"Hi Linda,
I just want to thank you again for the incredible service that you provided me. The work on the Prius looks GREAT! And, the manner in which you do business... navigating the communication with the insurance company and the car rental company, made the entire process one that was easy and without any unwanted surprises. You really do a great job taking care of your customers, and THIS customer really appreciates it! (not to mention your great sense of humor!) I will tell my friends. "
Best,
Lloyd
"As long as they are open, I will never go to another body shop. Wonderful people, impeccable customer service, my black pearl paint job is still as gorgeous as ever.
Ok, so this time I hit some cones that got knocked into the one of two open lanes on the freeway at 11:30 at night on 880. There was A LOT of damage. More than you would think. First call in the a.m. - insurance company; second call - Baron Von Frier. Although it was driving fine, they asked me to bring it in right away to assess whether it was safe to drive - it was not - so Linda immediately drew up the paperwork and started ordering me a rental. I was out of there in 20 minutes and got my car back in less than a week."
-Adri A.
"My 2006 Honda Civic was car number 4 in a line of cars that were hit by a guy who swerved and rammed into parked cars on Market Street in Oakland. I had a bad feeling that day about parking there!
The bumper was crushed in and the interior floor of the trunk was damaged.
Steven at Baron Von Frier helped me get my rental car easily, right at their shop, and Linda and Dave explained all aspects of the repair thoroughly and clearly. They were genuinely concerned about my car and my welfare! Super nice people, with top notch service. My car was repaired beautifully and looks just like new. Excellent service. Superb quality work.
They looked carefully over the whole car, and offered to repair some other small dents on the car that weren't from the accident, which I accepted, since the price was reasonable. And the result was that I couldn't even tell where those dents once were."
-Rose G.
"My Toyota truck was sideswiped in the narrow hills overlooking Oakland and I'm new to the East Bay so my brother recommended Linda and Dave at BvF.
Their customer service was excellent. They took care of setting up a rental car and had the Enterprise guy waiting for me when I arrived. They kept in contact every 2 days with updates and they negotiated with the insurance company to get everything back to original. When I went to pick up my truck, they walked me thru all the work step by step. Their body work and paint work was excellent. They gave me a little bottle of touch up paint to be used if I get any nicks from parking lots. (A nice touch!)
They guarantee their work and they are super friendly and efficient. Some yelpers comment that BvF is a little more expensive, I think their rates are fair and their work is top notch."
-William K.
"David & Linda,
Thank you so much for your unsurpassed attention to detail & workmanship on my '99 Subaru's botched windshield job and for your thorough dealings with the insurance company; truly a great all-around customer experience!"
-Delphine P. & Lucas G.