1. I've been in an accident. What do I do now?
Contact Baron Von Frier as soon as possible and we will guide you through the insurance claim process and set you up for repair.

2. Do I have to use my insurance carrier's auto body shop?
No, unless you have a rare “restricted” policy that requires you to use a specific repair facility.

3. What kind of guarantees do you have?
Baron Von Frier has an excellent track record, serving the Bay Area for over 37 years. We also stand behind all the work we do by offering a limited lifetime warranty for as long as you own the car.

4. How long should my repair take?
Each car is unique and several factors determine repair duration, including: a.) how quickly your insurance company sees your car b.) the amount and severity of damage c.) the availability of parts. We will be in contact with you every step of the way to keep you informed about the progress of your repair.

5. What do I do if the other party would like to pay for the cost of repair?
Baron Von Frier helps customers on a case-by-case basis because every situation is unique. Call us so we can inform you of your rights and ensure that you get all the repairs you need.

7. I need a temporary vehicle while my car is under repair. What are my options?
We can reserve a rental car from Hertz or Enterprise for you. We can also arrange the pick up and return of your rental vehicle. Just ask!

8. My car has been determined a total loss. What do I do?
Having a car deemed a total loss can be quite frustrating and seem like a daunting task to many people. We are experienced in dealing with cars deemed total losses and can help you greatly in dealing with your insurance company to make sure you get the full value you deserve for your vehicle. We can also assist you if you’d prefer to keep your car even if it is deemed a total loss. We have an informational sheet available to guide through the total loss process. Give us a call and we’d be glad to assist you.